Insurance & Billing

Hours of Operation: 7:00 a.m. - 5:00 p.m.
Monday - Friday*
*Insurance & Billing department is closed on all St. Mark's-recognized holidays:
  • New Year's Day
  • Memorial Day
  • July 4th
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Insurance & Billing Questions

When calling to inquire about your bill, please make sure to have your Explanation of Benefits or Statement (whichever is applicable) in front of you.

Contact Numbers

Medicare Claims:
979-242-2137 or 979-242-2132
Medicaid Claims:
Commercial Claims:
979-242-2131 or 979-242-2134
Self-pay Accounts:
979-242-2135 or 979-242-2128
General Question: 979-242-2135 or 979-242-2128


Payment is expected at time of service. If you need to make financial arrangements, please let the Registration office know prior to your scheduled service so as to avoid any delays on the day of service.

    Referrals/Authorizations - Please ensure that all referrals/authorizations requested by your insurance carrier have been obtained prior to your scheduled service.

    Insurance - As a courtesy to you, we will file your insurance after discharge. Upon admission, you will be asked to pay a deposit to cover any estimated deductible, co-insurance or non-covered charges.

Service Concerns

It is our desire that you be fully satisfied with the service you receive at St. Mark's and the people who deliver it. If you have a concern, we want to resolve it as soon as possible. If you have voiced a concern and feel it has not been addressed or resolved, please contact the Director of Patient Account Services, Diane Menefee: (979) 242-2129 or extension 2129 from the phone in your room.

Price Transparency

St. Mark's Medical Center is committed to pricing transparency for our patients. We offer payment plans, financial assistance, and self-pay discounts. The Patient Financial Services office at St. Mark's Medical Center offers a full range of support for patients. We understand that billing and collections for health care services can be confusing. Our team of billing and insurance specialists are committed to make the process as simple and as efficient as possible. Please complete the request form below if you have questions about pricing. Our price list will be updated at least annually.



The hospital's charges are the same for all patients, but a patient's responsibility may vary, depending on the discounts negotiated with individual health insurers. These price lists do not include these discounts.  If you have health insurance, you should contact your insurance company directly to understand what your financial obligation will be.  Uninsured or underinsured patients should consult with our Patient Account Services staff to determine whether they qualify for discounts.

Also, the price lists do not include physicians' fees from emergency physicians, emergency transport, surgeons, anesthesia providers, radiologists, pathologists or other professional fees.  Your physician's office will bill you separately for services and should be able to give you pricing information if you call their office directly. Prices also do not include charges for anesthesia, drugs, supplies, or additional testing, services or procedures ordered by your physician.  Your final bill will vary depending on the actual services provided, existing health conditions that may impact your care (such as obesity, diabetes or smoking), and your insurance coverage, if you are insured.

Consumers can access a number of government and private websites, which provide additional information on hospitals' charges and quality, through the internet. The American Hospital Association and your state Hospital Association may also have valuable information to help you understand healthcare pricing. You may find this HFMA Guide to Pricing helpful by clicking on this link


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